Alarm Monitoring Services

First Response Monitoring is a UL approved Central Station Monitoring company. What does this mean to you?

  • When your customers call they will be talking to trained dispatchers and service professionals.
  • You can be assured that the security systems you install are being monitored by a reliable and redundant system. All of our systems run in dual, so if one phone line goes down, or an electronic system were to fail, a second system will automatically take over. These systems are regularly checked and approved by Underwriters Laboratories.

How does Central Station monitoring work?

  • The alarms you install are programmed to dial into our receivers. This signal tells us your customers' account number and what zones were triggered.
  • One of our highly trained dispatchers will call the premises to verify that it is not a false alarm.
  • If there is no answer, or someone answering the phone gives an incorrect response to our dispatcher, they will notify the proper authorities (fire, police, etc.).

Central Station Monitoring Services Include:

  • Intrusion
  • Fire
  • CCTV/Video Surveillance
  • Access Control
  • Medical Alert/PERS
  • Two-Way Voice
  • Environmental
  • GSM/Cellular as Backup or Primary
  • Total Connect

Other Services Include:

  • Accounts Monitoring
  • Customer Reports
  • Customer Billing Services

Excellent Customer Care

At First Response Monitoring we are representatives of your company, and we take that seriously. We will answer the phone with your company name, speak to the customer as if we are working directly out of your home office and direct any concerns or questions to you immediately by email or text.

Online Management Tools

As a customer of First Response Monitoring you receive full access to our customized dealer account Management system. FROMM allows unlimited access for viewing accounts, changing customer information, printing reports and much more.

The FRM Advantage

We are UL-listed and a Five Diamond central station. We do more than meet the UL standards required of us-we exceed them. All of our computers, servers and phone systems are redundant and we have multiple fiber carriers to ensure our communication systems never fail.