Dealer Services

At First Response Monitoring, we offer our dealers a variety of services from account monitoring to full back office support. Our goal is to make you a customized program that can be tailored to suit your specific needs.  

Our Virtual Office Solutions include:

  • Uploading account information
  • Programming panels
  • Sending customer reports
  • Taking messages

We also have an Online Management Module, called FROMM. This is where you can access all of your customer accounts and edit subscriber information. You can also sign up for automatic bill pay--just another step to make your life easier.

Excellent Customer Care

At First Response Monitoring we are representatives of your company, and we take that seriously. We will answer the phone with your company name, speak to the customer as if we are working directly out of your home office and direct any concerns or questions to you immediately by email or text.

Online Management Tools

As a customer of First Response Monitoring you receive full access to our customized dealer account Management system. FROMM allows unlimited access for viewing accounts, changing customer information, printing reports and much more.

The FRM Advantage

We are UL-listed and a Five Diamond central station. We do more than meet the UL standards required of us-we exceed them. All of our computers, servers and phone systems are redundant and we have multiple fiber carriers to ensure our communication systems never fail.