Online Management Module

FROMM

First Response Online Monitoring Module—an exciting new way to keep track of accounts, FROMM us to you!

As a customer of First Response Monitoring you receive full access to our customized dealer account management system. FROMM allows access for viewing accounts, changing customer information, printing reports (such as signal reports that you are interested in or open/close reports that your customer may want), and much more.

FROMM also includes a Call Setup feature.  This feature allows the dealer to customize answer messages, receive client messages via text or email and even listen to recorded conversations between our central station operators and your customers.

FROMM’s high security programming combined with your unique username and password ensures that you can safely access your accounts from any device, anywhere in the world*.

*Call Setup feature only

Excellent Customer Care

At First Response Monitoring we are representatives of your company, and we take that seriously. We will answer the phone with your company name, speak to the customer as if we are working directly out of your home office and direct any concerns or questions to you immediately by email or text.

Online Management Tools

As a customer of First Response Monitoring you receive full access to our customized dealer account Management system. FROMM allows unlimited access for viewing accounts, changing customer information, printing reports and much more.

The FRM Advantage

We are UL-listed and a Five Diamond central station. We do more than meet the UL standards required of us-we exceed them. All of our computers, servers and phone systems are redundant and we have multiple fiber carriers to ensure our communication systems never fail.