Virtual Office Solutions


While you concentrate on selling, installing and servicing security systems, let First Response Monitoring take care of your office work. FRM offers numerous services aimed at allowing our dealers to concentrate on their core business. Some, but not all, of our services include:

  • Uploading account information
  • Programming panels
  • Sending Customer Reports
  • Sending Dealer Reports
  • Taking Messages

Excellent Customer Care

At First Response Monitoring we are representatives of your company, and we take that seriously. We will answer the phone with your company name, speak to the customer as if we are working directly out of your home office and direct any concerns or questions to you immediately by email or text.

Online Management Tools

As a customer of First Response Monitoring you receive full access to our customized dealer account Management system. FROMM allows unlimited access for viewing accounts, changing customer information, printing reports and much more.

The FRM Advantage

We are UL-listed and a Five Diamond central station. We do more than meet the UL standards required of us-we exceed them. All of our computers, servers and phone systems are redundant and we have multiple fiber carriers to ensure our communication systems never fail.