Two-Way Voice Monitoring

As the culture continues to embrace wireless technology, alarm systems are catching up with two-way voice systems. Fortunately, First Response Monitoring has caught up as well, with two-way voice monitoring to accommodate your wireless alarm clientele.

With two-way voice monitoring, customers can speak to our dispatchers through the alarm system box – and a clear, audible signal makes conversing with the central station easy.

Two-way voice monitoring can be marketed as ideal for:

  • Homes where there is no land line phone
  • Retail establishments, other small businesses
  • Reducing the occurrence of false alarms

Our two-way voice customers receive the same attentive, priority dispatch services as those who utilize a traditional alarm. The difference is the much-needed convenience and ease it offers them in the event of an emergency. To inquire about two-way voice monitoring for your wireless alarm customers, contact FRM today.

Excellent Customer Care

At First Response Monitoring we are representatives of your company, and we take that seriously. We will answer the phone with your company name, speak to the customer as if we are working directly out of your home office and direct any concerns or questions to you immediately by email or text.

Online Management Tools

As a customer of First Response Monitoring you receive full access to our customized dealer account Management system. FROMM allows unlimited access for viewing accounts, changing customer information, printing reports and much more.

The FRM Advantage

We are UL-listed and a Five Diamond central station. We do more than meet the UL standards required of us-we exceed them. All of our computers, servers and phone systems are redundant and we have multiple fiber carriers to ensure our communication systems never fail.